Reliability and Trust: How Can We Keep Going When Things Go Wrong?

The last few weeks have been an emotional and physical rollercoaster! In addition to dealing with the stress of soon having to attend court to testify against an ex-colleague regarding things I reported at the start of my career, I’ve also managed to dislocate my kneecap while putting together a display promoting Shakespeare on our brand new, you beaut shelves, so I’m off work for a bit. Needless to say, I’m not living my best teacher-librarian life right now.

In a world where teacher librarian roles are misunderstood and at risk of being diminished or dismissed, so much of the TL degree emphasised the importance of being accessible to our colleagues, open to collaboration, and presenting ourselves as reliable, trusted experts who can support their work and make their lives easier. Several researchers highlight the importance of trust, reliability and strong relationships as crucial factors in leadership (Branch-Mueller & Rodger, 2022; Ezard, 2015), which is especially important considering that most TL positions are leading from the middle without formal authority (Cox & Korodaj, 2019). Indeed, the International Literacy Association (2022) argued that there are 3 key factors which boost perceptions of teacher-librarians as essential within a school:

  1. Librarians as collaborators.
  2. Librarians as advocates of literacy equity.
  3. Librarians as providers of access.

To advocate effectively for the importance of our role, we therefore need to become important in the eyes of those around us. We need to be visible and position ourselves as essential for both staff and students, to become reliable sources for support and access to resources, and to build strong relationships with all members of our community based on mutual respect, trust, and recognition of what we do.

But what happens when things go wrong? How can we build this trust and these relationships when we can’t be reliable? What happens when staff are willing to work with us, but factors beyond our control threaten to break that trust?

So much has been written about the need to be reliable, trustworthy, collaborative, and supportive, but I couldn’t find much at all on what we can do when circumstances work against us despite our best efforts! It’s so easy to give in to despair when things constantly seem to go wrong, and so hard to be visible when you literally can’t get in to your workplace!

Over the last fortnight I’ve needed to cancel two senior research lessons and my Wide Reading classes, and since I’m not replaced when I’m absent the library has been shut during the breaks, affecting access to the space, its resources, and the safety it offers so many of our students. All the little ways I support teaching and learning at our school – such as mentoring students, de-escalating heightened kids, making sure students aren’t truanting in the library – as well as the big ones like maintaining the collection and providing valuable learning opportunities have come to a halt as a result of my absence.

Each setback represents a step backwards in the progress I’ve made in centering the library within our school community, with loans and visitor data always reflecting how hard it is to bounce back after extended closures. I’ve witnessed the impact of unreliability with previous librarians as both a student and staff member, and I need to ensure that this doesn’t become my reality.

As such, I’ll need to work twice as hard upon my return to catch up on missed work, repair relationships and rebuild trust in my abilities and reliability. After all, how we bounce back from adversity can be a ‘chopportunity’ to showcase our professionalism and advocate for our continued importance to our school community. It’s also important to model resilience to those around us, and to remember to control what we can and try not to worry about the things we can’t.

I also need to remember I’m lucky that I have built strong relationships with various staff members in my school, and although I might feel I’m letting them down they’re generally very understanding about my situation. I’ve been in frequent communication with many of my regular collaborating teachers during my absence, offering up lesson resources and the library space in an attempt to ensure minimal disruption and continued support of their work. I’m attempting to do as much work from home as I can, which will hopefully make the transition back to work onsite a little less overwhelming.

If anyone reading has further suggestions on how to build reliability and trust as a teacher-librarian in need, I’d love to hear them! In the meantime, I’m going to do my best to be like Dory, and just keep swimming!

ETL504 Assessment 2 Part B: Reflection

This session has been incredibly difficult, with workload pressures leading to burnout. The challenges I’ve faced this session have highlighted the ways that effective leadership can support positive school culture, and this unit emphasised the importance of understanding leadership theory to advocate for our role to ensure effective practice.

One key idea is teacher-librarians should not be held back by their lack of formal leadership position, since good leaders have the vision and skills to inspire others to achieve a common goal and hold perceived influence regardless of title (Bush & Glover, 2014, p.554; Ezard, 2015; Gardner, 2013, p.18-19; Gleeson, 2016; Holmes et al., 2012, p.271, 276; Spencekao, 2013; Sutcliffe, 2013). Rather than relying on official authority, effective teacher-librarians should focus on developing a strong understanding of different leadership styles, integrating their traits to be responsive to their context’s specific needs (Bush & Glover, 2014, p.567; Smith, 2016, p.75-76). I greatly enjoyed learning about these leadership styles and recognised many aspects of Servant Leadership in my own practice (Lysaught, 2023a, 2023b, 2023c) due to its focus on service, community building, and empowering others (Arar & Oplatka, 2022, p.83-87; Blanchard & Broadwell, 2018; Crippen & Willows, 2019, p.171-172; Greenleaf, 2008, p.36). I particularly loved the ‘Continuum of Care’ concept (Reinsel Soulen, 2020), since showcasing my leadership by mentoring staff aligns well with my current position in the Teaching and Learning faculty.

   Image 1: Reinsel Soulen, 2020, p.39

However, despite my natural inclination towards Servant Leadership, this subject taught me it’s important to step outside my comfort zone to ensure effective practice and to be truly responsive to my community’s needs. Moving forward, I plan to also draw on the traits of Instructional and Transformational Leadership, with their focus on improving student outcomes through instructional quality, innovation, and reflective practice (Arar & Oplatka, 2022, p.3-5; Holmes et al., 2012, p.276; Moir et al., 2014, p.36, 39). For instance, these leadership styles can be integrated within our role as technology experts to support time-poor staff and demonstrate our value to our school community (Johnson, 2019):

Image 2: adapted from Johnson, 2019

In schools where misconceptions about our roles abound, ETL504 emphasised the importance of promoting the varied nature of our work and different ways we can leverage these leadership traits to advocate for our positions (Boyd, 2021; Jones, 2021). Reminding staff that our work extends beyond books – especially to technology and wellbeing – and that we can alleviate their workload is a key aspect of leading from the middle which I plan to integrate into my future practice (Lysaught, 2023d, 2023b, 2023e, 2023f). Module 5.3’s self-reflection was useful, identifying that I should improve my practice by leading staff professional learning and continued blogging (Lysaught, 2023f).

ETL504 revealed that ongoing strategic planning projects professionalism (Markless et al., 2016; Wong, 2012); reminding me “don’t get angry, get strategic” (Boyd, 2021).  I’ve improved my planning since my early amateur attempts (Lysaught, 2023h). Change fatigue and innovation overload are real threats in modern education (Clement, 2014; Dilkes et al., 2014; Holmes et al., 2012), and the various models summarised below were incredibly useful for understanding how to successfully manage change, allowing me to move forward in my own setting.

Image 3: Robbins et al., 2006

Image 4: adapted from Chow et al., 2019

Particularly, I found the focus on understanding stakeholder needs useful (Pratt, 2017). The two questions posed by Chow et al. (2019) and understanding resistance (Lancaster, 2019) will be at the forefront of my community consultation moving forward:

Image 5: adapted from Chow et al., 2019

Image 6: adapted from Lancaster, 2019

The importance of developing strong relationships with stakeholders, such as principals, was emphasised and helped me reframe my approach to ensure that my work was relevant to their vision. In future all library initiatives and budget submissions will align with the School Improvement Plan. Previously I’ve created an Annual Library Report, but didn’t know if my efforts were noticed (Lysaught, 2023i, 2023c). Inspired by ETL504, I created a Term 1 Library Snapshot which I published on social media, the newsletter, and library displays (Lysaught, 2023j) and received an email from the Principal thanking me.

Visibility is crucial!

Image 7: adapted from Softlink, 2017, p.3-11

 

 

Word count: 655

 

References:

Arar, K., & Oplatka, I. (2022). Advanced theories of educational leadership. Springer.

Blanchard, K., & Broadwell, R. (2018). Servant leadership in action. Berrett-Koehler.

Boyd, K. C. (2021). Advocacy: 2021 style & beyond. Knowledge Quest, 49(4), 26-31.

Bush, T. & Glover, D. (2014). School leadership models: What do we know? School Leadership and Management, 34(5), 553-571. https://doi.org/10.1080/13632434.2014.928680

Chow, A., Robinson, J., Paulus, L., Griffin, B., Smith, N. Z. & Watterman, A. (2019). From me to we: Seeing is believing. Knowledge Quest, 48(2), pp. E1-E7.

Clement, J. (2014). Managing mandated educational change. School Leadership & Management, 34(1), 39-51. https://doi:10.1080/13632434.2013.813460

Crippen, C. & Willows, J. (2019). Connecting teacher leadership and servant leadership: A synergistic partnership. Journal of Leadership Education, 18(2), pp. 171-180.

Dilkes, J., Cunningham, C. & Gray, J. (2014). The new Australian Curriculum, teachers and change fatigue. Australian Journal of Teacher Education, 39(11). https://doi:10.14221/ajte.2014v39n11.4

Ezard, T. (2015). Building trust and collaboration – Tracey Ezard [Video]. Youtube. https://youtu.be/kUkseAdKyek

Gardner, J. W. (2013). The nature of leadership. In M. Grogan (Ed.). The Jossey-Bass reader on educational leadership (3rd ed., pp. 17-27). John Wiley & Sons.

Gleeson, B. (2016, November 9). 10 unique perspectives on what makes a great leader. Forbes. https://www.forbes.com/sites/brentgleeson/2016/11/09/10-unique-perspectives-on-what-makes-a-great-leader/#276777b95dd1

Greenleaf, R. K. (2008). Greenleaf on Servant-Leadership: Who Is the Servant-Leader? The International Journal of Servant-Leadership, 4(1), 31–37. https://doi.org/10.33972/ijsl.234

Holmes, K., Clement, J. & Albright, J. (2012). The complex task of leading educational change in schools. School Leadership & Management, 33(3), 270-283.  https://doi.org/10.1080/13632434.2013.800477

Johnson, D. (2019). The school librarian: Your ultimate digital resource. Educational Leadership, 76(5). https://www.ascd.org/el/articles/the-school-librarian-your-ultimate-digital-resource

Jones, A. (2021, May 6). School library advocacy: The time is now. Knowledge Quest. https://knowledgequest.aasl.org/school-library-advocacy-the-time-is-now/

Lancaster, I. (2019, January 26). 5 strategies for managing change in schools. TeachThought. http://www.teachthought.com/uncategorized/5-strategies-for-managing-change-in-schools/

Lysaught, D. (2023a, March 12). ETL504 2.2 leadership theory. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/03/12/etl504-2-2-leadership-theory/

Lysaught, D. (2023b, March 21). ETL504 2.3: Promoting the teacher-librarian’s visibility and value. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/03/21/etl504-2-3-promoting-the-teacher-librarians-visibility-and-value/

Lysaught, D. (2023c, May 7). ETL504 5.2 & 5.3: Servant leadership. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/05/07/etl504-5-2-5-3-servant-leadership/

Lysaught, D. (2023d, April 8). ETL504 2.3: Leadership concept map. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/04/08/etl504-2-3-leadership-concept-map/

Lysaught, D. (2023e, March 5). ETL504 2.1: Organisation theory introduction. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/03/05/etl504-2-1-organisation-theory-introduction/

Lysaught, D. (2023f, February 25). ETL504 1.1: How school leaders can build hope and prevent teacher burnout. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/02/25/etl504-1-1-how-school-leaders-can-build-hope-and-prevent-teacher-burnout/

Lysaught, D. (2023g, May 7). ETL504 5.3 Future ready librarian self-reflection. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/05/07/etl504-5-3-future-ready-librarian-self-reflection/

Lysaught, D. (2023h, April 27). ETL504 Strategic planning and setting goals: An amateur’s journey. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/04/27/etl504-strategic-planning-and-setting-goals-an-amateurs-journey/

Lysaught, D. (2023i, March 5). Annual library report. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/03/05/annual-library-report-2022/

Lysaught, D. (2023j, May 2). ETL504 Advocacy and visibility. All You Read Is Love. https://thinkspace.csu.edu.au/allyoureadislove/2023/05/02/etl504-advocacy-and-visibility/

Markless, S., Bentley, E., Pavey, S., Shaper, S., Todd, S., Webb, C., & Webb, C. (Carol). (2016). The innovative school librarian (S. Markless, Ed.; Second edition.). Facet.

Moir, S., Hattie, J. & Jansen, C.  (2014). Teacher perspectives of ‘effective’ leadership in schools. Australian Educational Leader, 36(4), 36-40.

Pratt, A. (2017). The challenge of implementing change. SCIS Connections, (103). https://www.scisdata.com/connections/issue-103/the-challenge-of-implementing-change

Reinsel Soulen, R. (2020). The continuum of care. Knowledge Quest, 48(4). 36-42.

Robbins, S.P., Bergman, R., Stagg, I. & Coulter, M. (2006). Foundations of management. Pearson Education. In ETL504 Module 4. Strategic and Operational Planning. Interact 2. https://interact2.csu.edu.au

Smith, B. (2016). The role of leadership style in creating a great school. SELU Research Review Journal, 1(1), 65-78. https://selu.usask.ca/documents/research-and-publications/srrj/SRRJ-1-1-Smith.pdf

Softlink (2017). School libraries share: Ideas for school-wide collaboration. https://www.softlinkint.com/assets/img/banners/Whitepaper_-_School_libraries_share_ideas_for_collaboration.pdf

spencekao. (2013, April 6). Instructional leadership. [Video]. YouTube. https://www.youtube.com/watch?v=efzXDk1–4w

Sutcliffe, J. (2013, September 24). The eight qualities of successful school leaders. The Guardian. https://www.theguardian.com/teacher-network/teacher-blog/2013/sep/24/eight-qualities-successful-school-leaders

Wong, T. (2012). Strategic long-range planning. Library Media Connection, 31(2), 22-23.

ETL512 Assessment 2: Post 3 – Study Visit Reflection

Finally, write a 300-word reflection on the overall study visit experience and how it has contributed to your journey as an information professional

The ETL512 Study Visits to West Moreton Anglican College (WMAC), Lake Tuggeranong College (LTC), State Library Victoria’s Rare Book Collection (SLV), and Bundaberg Regional Libraries (BRL) have opened my eyes to the variety of work available to information professionals and revealed that the skills developed in one setting are transferable to a myriad of others. 

My virtual visits to WMAC and LTC were incredibly relevant to my chosen pathway as a high school teacher-librarian. They inspired me with wonderful ideas to incorporate into my future practice by connecting our work developing reading for pleasure and information with our promotions and role advocacy. WMAC’s idea of getting students and staff involved in the CBCA Shadow Judging by linking nominated texts to different KLAs was something I hadn’t previously encountered, and is a wonderful way of linking the library’s work with faculty curricula to promote literary learning. LTC’s staff provided several excellent ideas to build a reading culture by forming strong relationships with students and staff. All staff in each virtual visit emphasised the importance of knowing our users and building strong relationships, and it was inspiring to see practical suggestions for successful implementation which could help me build my library’s profile and promote the value of my resources and services to students, staff, and parents.

The SLV visit was to a setting I hadn’t previously considered, but Wee’s work in collection and exhibition curation sounds quite interesting as a possible future pathway if I decide to leave the education sector. His point about the usefulness of pedagogical knowledge in his library was heartening, as was his point regarding the transfer of skills to different positions. I’m now inspired to experiment with object and digital exhibitions in my own library. 

My visit to BRL paired beautifully with my upcoming workplace learning at a local council library and cemented this as a possible future pathway if I leave education. I was inspired by Harris’ emphasis on integrating new technologies into his programs and his passion for ensuring accessibility, diversity, and inclusivity for all users; as a result, I plan to create my own Gamers’ Club and investigate Virtual Reality for my library programs. This visit highlighted the value of creating strong partnerships between local and school libraries, and in future I aim to work closely with our local library network to ensure maximum benefits for my learning community.

ETL512 Assessment 2: Post 1 – Services and Resources to Meet User Needs

Using examples from at least two information agencies you attended, discuss the range of services and resources they provide and how these services and resources are tailored to meet the needs of their users. (500 words)

My virtual visits to Lake Tuggeranong College (LTC), West Moreton Anglican College (WMAC) and Bundaberg Regional Libraries (BRL) provided me with an interesting opportunity to compare the ways school and public libraries are similar and different in the provision of services and resources to meet their users’ needs.

School libraries serve specific school learning communities which consist of students, staff, and parents (Kimmel, 2014, p.31), and aim to meet the educational, cultural, recreational, and professional needs of these users (NSW Department of Education, 2017, p.8). Conversely, public libraries provide free access to information for all community members to enable their participation in society and to contribute to the economic wellbeing of their families and the nation (Australian Library and Information Association [ALIA], 2018, p.1). While both aim to provide free access to a range of services and resources to their users, two key differences exist: firstly, attendance in schools is mandatory, whereas engagement with a public library is optional; and secondly, education is controlled by the state, whereas public libraries facilitate non-coercive, self-directed learning (Foundation for Economic Education & FEEGA, 2019, p.1-2).

Both school libraries visited placed a heavy emphasis on providing services and resources designed to improve their users’ reading, digital, and information literacies, a core expectation of teacher-librarians supporting young people (ALIA, Australian School Libraries Association, & Australian Education Union, 2020, p.1). LTC supported pleasure reading through genrefication and emphasised the need to build strong relationships with students to understand their needs and make them feel supported. LTC also discussed the creation of their library website to support student learning and staff teaching, and the provision of accessible, detailed PowerPoints which develop students’ research, evaluation, and referencing skills. Key to these resources’ success is staff collaboration and consultation, embedding them into classroom activities, and ongoing promotion. 

The need for advocacy and promotion were also discussed during both school visits, highlighting the importance of claiming our space (Bonanno, 2011). LTC noted their practices supporting reading and information literacy were crucial advocacy opportunities, and they frequently promoted their services to parents as well as staff and students. WMAC noted that they raised their library profile by supporting non-traditional tasks (e.g. uniforms), showcasing the library’s value by harnessing the needs of key decision makers and meeting patrons not normally involved with the library. 

BRL also emphasised the importance of customer service, proving that strong relationships are crucial to leadership in both public and educational libraries (Branch-Mueller & Rodger, 2022, p.46-47). Harris discussed the difference between traditional card holders and hidden patrons (e.g. homeless users). Climate-controlled safe spaces and harm reduction work in public libraries supports their role as ‘second responders’ who step in when other services are unavailable or inaccessible (Aykanian et al., 2020, p.S72), reflecting the wellbeing work I encounter in my school library. Harris also emphasised the importance of advocacy and promotions, especially regarding funding. BRL’s provision of technology and IT support (including senior digital literacy programs, digital collections, broadband access, robotics, and 3D printing) reflects the ways modern libraries must stay current with the changing infosphere (Floridi, 2007, p.59). All points discussed supported research regarding the wide variety of services valued by public library users (Hider et al., 2023, p.20-34) and highlighted the similarities with school libraries, despite our different clientele. 

Word count: 543

 

REFERENCES:

Australian Library and Information Association [ALIA]. (2018). Statement on public library services. https://read.alia.org.au/statement-public-library-services

ALIA, Australian School Libraries Association [ASLA], & Australian Education Union [AEU] (2020). Joint statement on school libraries. https://read.alia.org.au/joint-statement-school-libraries

Aykanian, A., Morton, P., Trawver, K., Victorson, L., Preskitt, S., & Street, K. (2020). Library-Based Field Placements: Meeting the Diverse Needs of Patrons, Including Those Experiencing Homelessness. Journal of Social Work Education, 56(1), S72–S80. https://doi.org/10.1080/10437797.2020.1723757

Bonanno, K. (2011). ASLA Keynote Speaker: A profession at the tipping point: time to change the game plan. [Video]. Vimeo. https://vimeo.com/31003940 

Branch-Mueller, J., & Rodger, J. (2022). Single Threads Woven Together in a Tapestry: Dispositions of Teacher-Librarian Leaders. School Libraries Worldwide, 39–49. https://doi.org/10.29173/slw8454

Foundation For Economic Education, & FEEGA. (2019). The Difference Between Public Libraries and Public Schools. ContentEngine LLC, a Florida limited liability company.

Floridi, L. (2007). A Look into the Future Impact of ICT on Our Lives. The Information Society 23(1), 59-64. https://doi.org/10.1080/019722406010599094

Hider, P., Garner, J., Wakeling, S., & Jamali Mahmuei, H. R. (2023). “Part of My Daily Life”: The importance of public libraries as physical spaces. Public Library Quarterly, 42(2), 190-219. https://doi.org/10.1080/01616846.2022.2092347

Kimmel, S. C. (2014). Developing collections to empower learners. ALA/AASL

NSW Department of Education (2017). Handbook for School Libraries.

ETL401 3.3 The Role of the Principal and the TL

Share your ideas about the ways in which Principals can enable the role of the TL, and how  TLs might enable the role of the Principal. 

I have seen what is possible when Principals and Senior Executive support a TL, and I have seen the detrimental impacts when this key relationship is damaged or toxic.

In so many ways Principals and Senior Executive staff determine the culture of the school. Fairness, trust, and respect are crucial in developing a positive school culture and ensuring teacher buy-in. However, this relationship is a two-way street.

I have witnessed the consequences of a lack of fairness, trust, and respect on the library. The previous TL had many initiatives rejected and perceived that this was because of personality clashes rather than sound policy decisions (as an outside observer I am not confident to make a judgment either way!). However, the damage caused by years of increasingly negative interactions affected not only the library staff but ultimately the entire school community, since the previous TL was often absent, her contributions were generally dismissed or went unnoticed.

I personally have been very fortunate to have the support of my Principal. She encouraged me to apply for the temporary position and again when it became permanent. She has always made me feel that she is approachable and open to new initiatives, and has been a key supporter in helping me increase the visibility of the TL position in the school community by starting/continuing conversations on Facebook promotion posts and going out of her way to send content for these initiatives. She has also helped me establish a Student Media Team. I have yet to have any initiatives rejected and genuinely appreciate her support. Having said that though, I’m careful to “play the game” and align all of my proposals to our school’s Strategic Directions, backed up with evidence and data.

It is a shame that the previous TL did not (for whatever reason) have the same experience, but our contrasting encounters emphasise how important it is to develop strong relationships with all staff, but particularly with the decision makers. To quote Hamilton: “When you got skin in the game, you stay in the game/But you don’t get a win unless you play in the game […] I’ve gotta be in the room where it happens!”